Shipping policy
We currently ship within the United Kingdom and worldwide.
Processing Times
Orders are posted Monday to Friday. Orders placed before 11pm are usually posted the next working day.
Delivery Times
UK orders usually arrive within 1–3 working days after dispatch, depending on the delivery service used.
Tracking
Tracking will be provided once your order has been dispatched.
Delivery Address
Please make sure your delivery address is correct before placing your order. We cannot be responsible for delays or issues caused by an incorrect or incomplete address.
Delays
Most orders arrive within the estimated delivery time, but delays can occasionally happen with the courier. If your order has not arrived within a reasonable time after dispatch, please contact us and we will help look into it.
Lost or Missing Parcels
If your parcel appears to be lost or has not arrived, please contact us as soon as possible so we can investigate with the delivery provider.
At Boundless, customer satisfaction is important to us.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return, items must be:
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Unworn and unused
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In their original condition
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Returned with original packaging and tags where applicable
Non-Returnable Items
We cannot accept returns for items that:
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Have been worn or used
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Have been damaged after delivery
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Are returned without original packaging where required
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within a reasonable timeframe.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or faulty.
Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so we can resolve the issue.
Contact Us
For all return enquiries, please contact:
support@boundlessholdings.co.uk
We aim to respond to all enquiries within 24 hours.